Returns & Exchanges
At The Connected Shop, we stand behind the quality of our smart home technology and electronic devices. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery in its original packaging.
Initiate Your Request
Log into your account or visit our online returns portal to submit a request using your order number and email address.
Prepare Your Package
Carefully pack the electronic device in its original box with all included accessories, manuals, and cables to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Our technical team will inspect the device for functionality; once verified, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing